FAQ – Kim Genevieve

The exact shipping date is determined by the type and the size of the art print ordered. All unframed art prints ship within 5 - 7 business days from the date ordered, using FedEx Ground within the United States and Canada. All framed art prints ship within 10 - 14 business days from date ordered using FedEx Ground within the United States and Canada. For international unframed art print orders, delivery speed varies depending on the destination and customs. Please contact us for international shipping quotes. A tracking number will be sent to the email address on the order confirmation, once the order has shipped. If you would like to request rushed or expedited delivery, please contact us at info@kimgenevieve.com

*** We are currently experiencing slight delays due to Covid-19, so please allow 7-10 business days for all unframed print orders to ship. Thank you so much for your patience.

We ship all unframed 11” x 14” art prints inside a fitted plastic sleeve in a rigid mailer. For all other art prints, we carefully roll and place the art print in a tube. We then place the tube in a second reinforced cardboard container to ensure the maximum protection and safe arrival of your art print. All of our frames are shipped in a reinforced cardboard box, corners secured, and bubble wrapped. Great care is taken to ensure that all art prints travel safely to their new home.

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase or shipping price and are the responsibility of the customer. However, if applicable, we will support any communication of information with customs as necessary. Please refer to your local postal service for rates or calculate expected duties and taxes here.

All framed and unframed art prints are shipped with the utmost care so that the order arrives safely at your door. However, occasionally things do happen in transit. If your item arrives damaged, we will deal with this on a case-by-case basis. Our shipping partners require that you report the damage within 3 days of receiving the package. Please be sure to keep the packaging and document the damage, as we may require photos to process your claim. If you have any questions, please reach out to support@kimgenevieve.com.

Every art print sold will be signed and numbered by Kim Genevieve and comes with a signed and numbered certificate of authenticity. The certificate includes the title, dimension, materials, and details about the artwork and the edition series information. It’s important to keep your certificate as it will help with the future value of the work adding provenance and context around the acquisition of the piece.

Yes, we offer custom framing for orders within the continental U.S and Canada. We offer three framing finishes for you to choose from (matte white, black, or natural maple wood). Each frame comes with: UV-blocking acrylic glass, which protects against 91% UV rays, heat-activated foam board backing, Braided picture wire & nail (11x14 and 16x24 sizes), Wall Buddies and heavy nails (24x36, 30x45, and 36x54 sizes), and a protective paperback finish. For more information on our framing, please see our Buyers Guide.

We use a low-profile style. That means the face of the frame (the part that you see when looking at your art) is 3/4” wide ( the only exception is our 36x54” frame, which has a 1” face.). Each framed art print arrives ready to hang with hanging wire or wall buddies already attached to allow for easy installation. For more information on framing, please see our Buyers Guide.

Do not use glass sprays or dry cloths as they will damage the acrylic

surface.
Your print should be handled gently and infrequently. Before picking up your print, make sure your hands are freshly washed. However, your fingers should never touch the print. Use both hands and ensure the back of the print is supported (so that it does

not bend).

To remove dust and other particles from the print, we recommend using compressed

air as a safe option, or simply a feather duster or damp cloth. Keep your prints out of excessively moist or hot environments. Lastly, while acrylic is protective against UV rays, we do suggest avoiding hanging your print in direct sunlight as this might cause color fading over time.

Due to the custom nature of our art prints, all sales are final. We have a non-returnable and non-refundable policy. We're dedicated to providing accurate descriptions and visuals of the artwork featured on this site. However, if you received the wrong art print or your order was damaged in transit, please contact us with the order number within five days of the product delivery at orders@kimgenevieve.com

A limited edition is a limited run of art prints that Kim Genevieve has numbered and signed, which means these are collectible pieces of art. When an edition is sold out, it will no longer be available to purchase. Kim Genevieve signs and numbers all limited-edition art prints (on the bottom right side of the print, just below the image) and each limited-edition art print comes with a signed and numbered certificate of authenticity. We currently offer five print sizes per image as limited editions (11”x14”, 16” x 24”, 24” x 36”, 30” x 45”, and 36” x 54”). Prices are graduated so that as the edition runs low , the prices increase. Once an edition sells out, it is closed forever and will no longer be available.

How Do I Sign Up For Quadpay?

It's easy! Sign up while you checkout on the Fashion Nova website. For the initial sign up, QuadPay will ask for your date of birth, a U.S. mobile number, and a U.S. debit or credit card. Once you've entered your information, you'll know if you are approved instantly!

Why would I use Quadpay?

By using QuadPay, you can split your Kim Genevieve purchase into four (4) easy installments and pay for your order over time instead of all-at-once.

What Information Does Quadpay Need?

QuadPay will ask for your name, address, date of birth, a U.S. mobile number, and a U.S. debit or credit card for sign up. Additionally, QuadPay requires a mobile phone number and text message verification to get started instead of having a traditional username and password.

Will I Be Notified About My Quadpay Installments?

QuadPay notifies customers with payment reminders via SMS and email before each payment is due.

When Is My First Quadpay Payment Due?

Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically every two weeks from the first payment date.

Can I Pay Off My Quadpay Installments Early?

Of course! Simply log in to QuadPay’s Customer Portal and choose the order you wish to pay off early. You can access the portal at this link: https://customer.quadpay.com.

How Much Does Quadpay Cost?

There is a $1 per-installment fee to use QuadPay, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with QuadPay.

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